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With Christmas just around the corner, the fortune of the high street looks as bleak as the deep midwinter. Spending your hard-earned cash is part and ‘parcel’ of the festive season, as this time of giving hammers our bank accounts but I’m taking a different approach this year, I’m making it my mission to explain… read more.

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It’s used by everyone from busy-bodies to businesses, politicians to pet pooches and, as the Guardian recently reported, even GCHQ has gotten in on the act. The question remains, what is it that makes social media so different to the traditional channels we were once used to, and how can effective management of online communications… read more.