Reputation is our biggest asset, how have we got it so wrong?

 

 

 

There is absolutely no doubt that the PR industry has a less than positive reputation – but the irony is that we are tasked with managing the reputation of the brands that we work with, so how has it come to the point where we are unable to create positive associations for our specialism?

 

Personally I think the problems are deep routed and come from times gone by. Long gone are the days of lazy lunches, wining and dining and partying until dawn to roll into the office, totter on Prada heels and ‘fanny about with the press releases’.

 

PR is a specialism and like a naughty toddler the industry has had to grow up. During difficult times clients are looking at budgets, they are considering their spend and they are evaluating what investments are delivering a return. It’s common knowledge that marketing is always one of the first costs to be cut at times of austerity and we have all had to sit up and defend our position around the boardroom table.

 

There was an article on the BBC Website recently which made for uncomfortable reading but I hate to admit it did have a lot of truth behind it. What I find most interesting is the comments that are below the article which are a startling example of the job that we have to do to give the industry the credibility that I believe it now deserves.

 

When asked what I do for a living I often have to explain the role of PR in business and how the techniques that we use are invaluable to brands. Many people look at me with cynicism at best and repulsion at worst – what they don’t realise is that we don’t sit at a desk drafting articles and lunching. What we do is plan and manage the communications strategy for our clients to ensure that we meet with their objectives and support sales.

 

We work with print press, online media, bloggers, stakeholders, employees and partners – it’s certainly not a case of drafting a story and sending it to a database of journalists who may or may not choose to use it.

 

I would like to think that in the defence of PR things have changed quite considerably over recent years. I’m not suggesting that every agency is ethical, moral or even does the job well but there are those of us who are fighting our corner and showing just what PR can deliver.

 

And if you don’t believe me then take some wisdom from the BBC. Even if this article is somewhat dismissive of the PR stunt many of the leading businesses in the world have used PR techniques to create an impression, perception and reputation that in turn has resulted in a multi-million pound bank balance; Virgin and Innocent Drinks are just two fantastic examples.

 

So before you decide that the last thing you need is ‘Patsy’ tottering around your office and re-charging the costs for lunch at the Ivy, take a look at those who are doing the job and doing it well. You just might find the agency that you are looking for – the one that can add value to your reputation and your bottom line.