Whilst browsing a local news site yesterday evening I came across a story which caught my attention. It was about the owner of a book store in Hawes, who has found himself in hot water – and headline news – for being a little less than friendly to his customers.
Wracking up an almost impressive 20 complaints in the last four years about his rudeness – in one instance referring to a customer as a ‘pain in the arse’ – Steve Bloom has got more than he bargained for. Not only is he considered rude but he brings new meaning to the phrase ‘spend a penny’ as he asks for a 50p donation for people to browse his store.
His excuse for being rude is that ‘he’s not really a people person’, but it does beg the question why he chooses to have a customer facing business. The donation on the other hand is apparently to make sure that his shoppers are ‘serious’. Book reading has suddenly become an extreme sport!
He resides in an area known for its attraction to hundreds of thousands of visitors a year, which are absolutely essential to the economic sustainability of the region, so again, to not be wholeheartedly welcoming is somewhat missing the point.
However… there’s always a but… and I feel quite sorry for this fella and I’ll explain why. For those who don’t know Hawes, it is a beautiful town in the North Yorkshire Dales and as well as being famed for its views, it is also the home to businesses such as The Wensleydale Creamery.
Coming from the Dales I am hugely biased and find it difficult to hear negative stories, however deserved, about the area and particularly the people and businesses based there. What did make me smile was that living in this area is like no other. People are ‘real’ and they say it as it is. There are no ‘airs and graces’ and everyone is on a level playing field, usually up to their knees in sheep muck.
There was many a time when we first arrived back in the Dales and I was astounded at how abrupt people were, only to realise that actually it’s just the way it is and you either like it or quite frankly leave.
People don’t always mean offence, they are just unwilling to change their ways to suit yours.
There has to be a little give and take. Clearly, not everyone is the same, and I suspect this man has made a bit of a nuisance of himself with the local parish council but is it the end of the world and should it be attracting national headlines?
The people in the Dales are honest, hardworking and typically friendly. They would do you a good turn before a bad and I am guessing some neighbours have been round to make sure that Mr Bloom, with his lovely flowery name, is doing ok following his rocket to fame.
We discussed this in the office and weren’t absolutely sure if this story wasn’t a PR stunt – albeit a good one. There must be an opportunity to find the grumpiest – yet most loved – shop owner in the country as a result. Someone that would make Mr Bloom smell like a sweet bouquet of fresh cut roses.
The outcome of the article in many media was a statement from Hawes Parish Council Chairman, John Blackie who said: “He is doing a disservice to the other traders, to the reputation of the town, which is very much a friendly town. We welcome people to come and visit us.”
The irony is that I would put 50p on the fact that this particularly book store owner is going to become somewhat of a local celebrity and tourists will be flocking to hand over their hard-earned coinage to take a serious nosy around his shop.
Not only will this benefit his business but also those around it. As they say, there is no such thing as bad publicity and I have to admit, I’ve considered suggesting a ride out on Saturday myself.