Tag: companies

Once upon a time, not too long ago…

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We love a good story here at Open Comms, there’s nothing like adding a bit of imagination to something that might appear at first to be bland and boring but end up being super exciting! As a gaggle of girls that write for a living, National Storytelling Week is always a hot topic in the office. 

After much discussion we decided we couldn’t let this annual occasion pass us by without at least trying to add our own little contribution – however insignificant. At Open Comms we like to get involved, so I thought we would share a short story…

Once upon a time, not so long ago, there were two friends. After years and years and years of working in big grey office blocks for other people, they decided that they wanted to do things differently and to turn the wacky world of PR on its head!

No more air kissing, no more lunches, no more fizzy pop – more exciting campaign ideas, working with clients rather than for them, getting excited by results, sharing success, getting the job done and doing it well… Oh, and most importantly, being open and honest.

Could it ever work? It was a new approach, people were used to doing things the same old way. It was a risk.

Talking to the exciting businesses based in Yorkshire it appeared that there were some companies that wanted to try out this new way of working. They didn’t really like the lunches or the regular increase in fees that they weren’t expecting. Who knew? 

Both ladies liked to write stories and to come up with super exciting and creative ways of sharing news, and so they launched Open Communications.

With just two small desks, two phone lines and a jar of coffee, they started to ring companies that had similar values and within no time at all they were working with some fantastic brands and businesses.

Fast forward just a few years, and then a few more, and with lots and lots of amazing results and too many fun-filled campaigns to fit into one short story, the two ladies are now five and they all enjoy the same things – working with great brands and businesses in Yorkshire.

The ladies are massive champions of the Wakefield district and they still like to do things exactly the same way they did way back when. They like to be honest and open, to be straight talking and to create relationships that last a long time – after all, no one likes falling out!

And so, the story is far from over. Open Comms continues to come up with campaigns that include anything from a giant Halloween door to a family picnic activation zone or the launch of a business that produces the most rail tickets in the country to a car headlamp that is the whitest on the market.

Every day is a new adventure at Open and that is what makes it so exciting. So, if you’re looking for an agency that doesn’t take itself too seriously and you want to be a part of the next chapter in this ongoing story, then give us a shout. The kettle is always on and when you work with Open its always story time.   

Breaking news or ketchup on your face?

I can’t help but think that as the ‘breaking news’ is announced that Jezza (Jeremy Clarkson) has been dropped from the BBC *please insert sarcastic shocked face here* causing Twitter to go into meltdown and every media group in the country to fight for the front page scoop, the world is missing the bigger picture. 

You see, at the same time as this announcement was made it was also released that two of the world’s largest and most iconic brands will combine. Heinz and Kraft are coming together to create a portfolio that few pantries in the country can live without.

I have to admit that I like Jeremy, I think he is funny but intelligent, aloof but aware – however he has gone more than one step too far over recent years and enough is enough. I’m sure this isn’t the end so why the drama?

On the other hand two massive companies have come together to create a powerhouse that will inevitably have an impact not by country but on a global scale. Think about the possibilities; chocolate ketchup (Philadelphia got there first but it seemed to be a winner), Kraft slices on beans and salad cream with your Lunchables – and that’s just the start!

The business talks of ‘integrating these two companies’, which may sound simple but with hundreds of products to consider, along with two huge global teams, will be no mean feat.  The results however are almost certain to lead to one of the world’s largest food production and distribution companies and I cannot believe that this is not breaking news.

After a quick google search Jeremy is everywhere, hitting every headline, appearing already on many a blog (ahem, yes, this one included) but the news about Kraft and Heinz is relatively low key, featuring on a few trade titles but interspersed with general news from each company.

Now don’t get me wrong, I work in PR, so understand the principles of having to make an announcement but doing it in such a way that you actually avoid wide scale headlines – but the news is out there now, it’s ready for sharing.

The media should be all over this not least as it ticks all the boxes; business, consumer, trade and fun. Imagine the fun you could have with this story and the images you could create with taste tests of combined products from each range. It is perfect for print and broadcast, a dream for daytime and headline.

My biggest worry is that the way the news today has been reported is actually a true and accurate reflection of society; no focus on business or real interest for future strategies in relation to the global economy but a bun fight over the first pictures of a man that makes headlines through singing nursery rhymes!

And this is why I ask us all to take a step back and to think this through – again, a man who has behaved badly (according to media reports) is rightly punished for his actions OR a global business is launched? I know what headlines I want to read about and in this instance Jezza you’re just not my top gear.

Doing better business in Yorkshire

Today I had the absolute pleasure of going to a lunchtime event hosted by the Yorkshire Mafia for Leeds Business Week. Unlike other ‘networking’ meetings that I have attended, I always find anything that is arranged in association with the Group to be ‘different’ and often on a larger scale than anyone would expect.

I have seen the massive amount of work, attention to detail and general organisation that goes into anything that the Yorkshire Mafia arrange and this event was no exception.

The lunchtime meeting was held at Bibis Italian Restaurant in Leeds, a central location with the capacity to host a leading business event, which in this instance was attended by more than 200 people.

As Leeds Metropolitan University alumni, I was pleased to see that the event was supported by the recently rebranded Leeds Beckett. Not only is the University a success story for the city and wider region in its own right but I was pleased to see that the Associate Dean, Simon Jones, took to the stage to explain that a massive £500m contribution is made as a result of students choosing courses in Leeds each year.

I have to be honest, when attending some events as the first speaker takes to the stage you can feel yourself glaze over. I’m never one for rags to riches and ‘how clever was I to think up this idea’ or ‘well done me’ type talks. Don’t get me wrong, I am always interested in hearing about the obstacles that people have faced and how they have overcome them – that’s interesting – but the fact that someone has a posh car and a yacht doesn’t really appeal.

And so, Larry Gould of The Big Word took to the stage. He started the business along with a partner in 1980. With 2 people, a phone and big ambition they launched a fledgling company – suddenly this story was starting to sound very familiar!

Recognising that companies miss out on a shocking £48bn in revenue as a result of language barriers there is little doubt that a business focusing on helping you to communicate with your prospects and export clients is going to have a bright future.

Fast forward to 2014 and Gould has just reported the best quarter the business has ever had (which was celebrated in typical Yorkshire fashion, quietly) with the statistics about the company making for interesting reading:

–          International head office based in Leeds

–          400 people employed in Leeds from 39 countries

–          12,000 linguists in 37 countries

–          12th largest business in its sector

–          Aspirations to be top five

Impressive figures but what struck me most was how personable and funny – yes funny – Gould was. He broke down barriers immediately with his quick wit and refusal to drop a story because his time was up. And as for his success, he refers to a comment his father made: “Perhaps you’re getting above yourself lad”.

I can’t quite see that happening but needless to say his short time on stage was met with a huge round of applause and lots of smiles.

The starter was then served and was quickly followed by the second speaker, Adam Cope, former CEO of Zenith Provecta and current Executive Chairman of FMG who had a tough act to follow.

Andrew chose not to talk about the business but instead to focus on a vision for the North. He referenced the fact that our aspirations for Leeds and surrounding cities needs to be bigger and that taking a Northern approach, as opposed to concentrating on individual regional agendas, would allow us to develop a culture and lifestyle to appeal to those considering their future.

His next comment was particularly refreshing; he said that in order to attract the best talent from local universities we need to make the North a compelling option for those making the transition from student to professional. The two things they are interested in are sex and money; as students don’t have any problem with getting excited by sex we need to motivate them with money.

I’m not sure whether I completely agree with this, but it certainly got me thinking. We do need to look at the North and consider how we can package the benefits of all cities within a given geography before marketing it to the country and internationally.

London has long taken the glory and it is about time that we started to redress the balance. I remember very vividly being told when I was at university that to have a career in PR you had to go to London. I would like to think that I have challenged that and proved the theory wrong however we need to ensure that others have a choice and that lessons have been learnt and shared since my time in the lecture theatres at Becketts.

Cope finished with a strong closing statement: “We can do it, we will do it and it would be so much better if we had more money to enjoy it.”

Applause and then the final speaker of the day was invited to take the stage. Helen Beachell, General Manager from Simon on the Streets, is a real inspiration but far too modest to ever take that kind of compliment.

Helen as ever was poised, professional and didn’t stumble, mumble or flounder over a single word. You wouldn’t have known that she was addressing a room of more than 200 people as she recalled a recent story of a homeless man, Dave*, who approached a diner sitting outside of a local restaurant.

The man clearly wanted to be left alone but Dave was hungry and desperate for money to buy food. He asked for any loose change and the response was nothing short of a torrent of abuse. Helen rightly acknowledged that it can be difficult when you are approached by those sleeping rough as you are never sure what they are going to spend the money on or how genuine they are in their hour of need.

In this instance what was out of the ordinary was that the man in the restaurant continued to scream at Dave even when he had walked away. Shouting comments such as ‘Get to the job centre’ and ‘You’re nothing but a waste of space’.

These stories aren’t unusual for Helen, or her colleagues at Simon on the Streets, but that doesn’t make them right and my heart turns over every time I hear what they have been faced with.  We worked on a recent campaign which I think puts this attitude – that of those who are suited and booted and their reaction to the homeless – in to real context, read more here.

Next up was lunch, a delicious plate of slow cooked beef with a creamy mash. Needless to say it went down very well but the thought of those on the streets wasn’t far from anyone’s minds and I’m sure, like me, some people would rather have offered a hot meal to those who really needed it.

Then it was time to chat with some familiar faces and also an opportunity to meet with some new. I couldn’t quite believe that so much had been packed into a two and a half hour lunch but then as I said in the introduction to this blog, nothing the Mafia ever do is half-hearted.

What an excellent and insightful event; great speakers, great company and great food but most of all another event that championed the fantastic entrepreneurship of the region by those living and working within it.

There are business led activities and networking sessions taking place throughout the remainder of the week in celebration of Leeds Business Week so don’t miss out, for more information simply visit: http://leedsbizweek.com/

An audience that is seen but not heard

It’s always surprising to find that when it comes to strategic communication businesses completely discard an audience that should be made up of its most loyal followers; it’s employees.

It is very rare that we receive a PR brief which makes specific reference to internal communications, unless it includes a newsletter or the updating of an intranet service. So, why is it that brands which invest thousands of pounds into managing their most precious asset – their reputation – don’t consider their biggest advocates as a key audience?

Well, it’s simple really. Employees are, in some businesses at least, seen and not heard. In times where offices are busier, customers want more and time is ever of the essence, it is fair to suggest that the easiest audience to ‘ignore’ or push to one side would be those who are closest.

It’s like anything, when you have a task to do that is for your own brand or business you leave it until ‘later’ but later, like tomorrow, never seems to come.

We work with companies of all sizes to explain the importance of internal communications, and to explain why investing in this audience should become part of an organisations wider business strategy if they want to really succeed. Employees make a business, and they add to the personality of a brand, which is the one thing that competitors cannot replicate.

When you think about some brands and the experience that you have had, it won’t be the owner of that company that has given you that impression – good or bad – but the person that you deal with when you come into contact with that business. In most instances, when you think about leading global brands you will have no idea what the owner even looks like; what you are likely refer to is people you know who work for that company, or the attitude of the person who last called you from that particular business.

The simple truth is if you don’t invest in your team, whether they are customer facing or not, you can’t expect them to then share the positive values of your business with others.  What will they be saying when they are down the pub with their mates or updating their latest Facebook post? What are they tweeting about and if it references your business, is it likely to be positive? It’s certainly worth considering in an age of ‘sharing’ content and expressing opinion.

Employees are an essential asset to any business, not just bums on seats. Perhaps it’s time that we all took a step back, considered those who should matter most and enthused them to want to share the good things about the company that they have chosen to work for.

Putting together an internal communications campaign, which educates and engages your staff, could give you the best return on investment of any marketing activity you have planned for 2014.