Author: Open Communications

THE POWER OF THE PROFILE: MEDIA INTERVIEWS

Posted on October 16, 2020 by

Media relations is a really important and strategic component of any press office. Whether this is online, in print, on the radio or TV, securing press coverage is an effective and efficient way of enhancing the reputation of an organisation.

Although there is nothing more rewarding than seeing clients hit the headlines for the right reasons, the full potential of securing coverage is only reached when it serves a purpose, has meaning and creates a lasting impact.

As well as generating a positive public perception, the overall aim of media coverage is to enable organisations to communicate key messages to their intended target audience. To ensure this objective is met, put the people behind the business into the spotlight and let them do the talking!

Media interviews and profile opportunities must be explored. The value of this type of press coverage can not only be beneficial to the careers of individual employees, but it can also be leveraged to help reach wider business goals.

Saying something of value

When it comes to approaching members of the press, it needs to be made clear why their readers, listeners or viewers will want to hear what someone has to say. This can be anything from providing insight on topical issues impacting a specific sector or region, commenting on current market trends, or announcing the launch of a new service/product within an organisation.

The most important aspect to remember is to define why this person is relevant to the audience of that publication or broadcaster.

Add personality to the brand or business

The public can now put a face to the name. Taking part in interviews provides the perfect platform for organisations to become more authentic and relatable by showcasing the personality of their employee(s).

The media audience will then have a more familiar and authentic attachment with the organisation, which will help strengthen their bond.

This combination not only helps retain existing customers and attract new business, but it ultimately enhances the organisation’s reputation.

Become an expert

Interviews offer participants the chance to demonstrate their credibility and experience by providing insightful advice, commentary and guidance wherever possible. As a result, the marketplace will begin to recognise these individuals as experts whilst also boosting the reputation of their organisation.

Before long, journalists will appreciate the credibility of these interviewees and call upon them as useful resources of information when covering other trends or topical issues within their fields.

In addition to raising the profile of the organisation, being an established industry expert will help bring in new business opportunities and add long lasting commercial value to any organisation.

As experts that have worked with multi-national brands and ambitious start-ups to secure coverage that has had a lasting impact, if you would like to speak to us about how media interviews could work for you and your brand, please do give us a call on tel. 01924 862477.

BEING HONEST WITH CLIENTS AND WHY IT BENEFITS THEIR BUSINESS

Posted on October 8, 2020 by

As a business we believe that clear communication, combined with trust, forms the basis of any successful client-agency relationship. Like the saying goes, honesty is the best policy.

Being honest and upfront with our clients is and will continue to be very important for us. In fact, it’s the foundation on which our company has been built. This approach enables us to not only foster positive, long-lasting partnerships but also ensures that the client’s best interest is always kept at heart.

INITATING HONEST CONVERSATIONS

Entrusted with managing a client’s PR, it becomes our responsibility as an agency to initiate difficult conversations that shine a light on the hard truths. For example, a client may have unrealistic expectations that cannot be met due to low budget or time constraints. While the easier option would be to just agree with the clients brief and make empty promises, it is simply not the way we work here at Open Comms.

Instead, we would offer advice and alternative recommendations which align with the client’s visions but can also produce tangible results. Although not every client may respond well to honesty, it’s our way of making sure that we deliver the very best outcome possible. After all, the client’s success is ours too!

BENEFITS TO BUSINESS

A lack of honesty in any relationship can have detrimental impacts. Add business and commercial interest into the mix and the stakes just get higher!

Dishonest dialogues between a client and its agency presents obvious implications that can negatively affect organisations. Especially when it comes to PR, where one slight mistake can damage the client’s reputation. It’s due to this, that honesty must be applied in every situation, regardless of how ‘inconvenient’ it may seem sometimes.

Ultimately, by doing so the client gets a clear picture on expectations, timelines, deliverables and most importantly results.

OPEN COMMS

Going back to what I initially said, when we receive a client brief, it’s vital for us to envision the desired results. If we cannot, then we are certainly not afraid to challenge it. As experts in the field, it’s our job to do so, otherwise we are just wasting the clients time and budget, as well as our own.

If you would like to have a chat with our team of PR pro’s about a campaign brief or your business needs and requirements, why not give us a call on 01924 862477, we’d be happy to hear from you!

HOW IGNORING PR CAN BE DAMAGING TO YOUR BUSINESS

Posted on October 1, 2020 by

PR can have a transformational impact on businesses of any size, yet there remains an outdated and unfounded stigma around the value and results that it can deliver.

It goes without saying that communication is critical in the current marketplace. The success of any organisation largely depends on how it engages with its target audience, whether its towards the customer, client, employee or stakeholder.

This is exactly what PR professionals do!

As an agency, we form trusted partnerships with our clients to deliver strategic communications that meet with business objectives. This could be sharing key messages with the masses or more specific and targeted campaigns.

The one consistent factor is that our results speak for themselves.

In a nutshell, we increase brand awareness, help launch new services and products to market, enhance company or individual reputations to help them to become more commercially viable. When combined, the delivery of our services ultimately helps clients to achieve business goals.

Without a robust PR and marketing strategy, businesses are at risk of putting themselves at a disadvantage within the marketplace and losing all visibility with current and prospective customers.

In order to elaborate further, I’ve chosen just three outputs from PR that businesses will find hard to achieve unless they invest in professional services.

Media coverage

Sitting at the heart of PR is securing media coverage. Communications professionals form and develop lasting relationships with a vast number of contacts and journalists. Despite how specific or niche a market may be, members of press, publications and influencers can be targeted to help generate positive publicity for a particular business.

As there is an abundance of ways to digest news, both in print and digital, PR professionals will use their experience and expertise to approach the media with a story that is newsworthy and relevant. The idea being that it is then featured in regional, national or trade publications.

Once media coverage has been secured, it can then be leveraged to increase brand awareness, create a positive public perception and act as a useful platform to promote the launch of new products and services.

Without any investment in PR, businesses are likely to lose this opportunity and as a result fail to be recognised as a legitimate competitor within a specific marketplace.

Social media activity

Social media channels have now established themselves as the digital high street for many businesses. Now more than ever, a greater amount of attention needs to be given to these platforms as they are arguably the first place that target audiences will visit.

In other words, social media channels must give off a good first impression!

Whether it is Twitter, Facebook, Instagram or LinkedIn, businesses need to use each channel to serve a purpose, whether this is showcasing new services or products, promoting brand identity or sharing critical company announcements. They need to act as a reliable and relevant communication resource.

This can be achieved by building the credibility of all platforms, which need to garner a strong following from relevant and influential businesspeople, members of the media, industry counterparts or new and existing clients.

As followers increase, so will the levels of engagement with different posts. This is especially useful when sharing media coverage as it can help significantly increase the amount of people who read about the positive news a company has to share. Thus, increasing brand awareness.

By investing in PR, businesses can ensure that each channel is managed by a team of specialists who understand what type of content should be posted and when. This will enable social media platforms to be used as useful tools to help businesses build towards achieving wider growth ambitions.

Crisis management

Although crisis scenarios are thankfully rare for most, businesses must ensure they have the capability to deal with a problem if one were to ever arise. Whether this be a corporate, public, or internal issue or incident, how this is handled can be make or break for businesses.

Reputation is everything within the marketplace, and once this is destroyed, recovery can be almost impossible!

The most effective way to combat these types of situations is having an experienced crisis management team in place. This forms a big part of the PR toolkit. Communications professionals can explore and identify potential situations that could cause irreversible harm to a brand or business. This is combatted by the implementation of proactive PR strategy.

Despite how prepared the team may be, crisis’ can also occur with no warning at all. This is exactly why it is critical to have a capable team ready to tackle and resolve these issues with minimal collateral damage.

Navigating through these sensitive situations without profession PR support could spell disaster for a business. Damage to brand reputation will have a devastating impact that can never be fixed. The question perhaps therefore is not can you afford PR, but can your business survive and thrive without it?

Investing in public relations is critical to the success of any organisation, now is the time to take action and let PR do the talking.

If you would like to know more about Open Comms and the services we offer, why not give us a call on 01924 862477 or contact us here.

ARE YOU READY TO SWIPE RIGHT ON PR?

Posted on September 24, 2020 by

PR

Inciting a love affair with PR can seem daunting, especially if it’s your first. However, don’t give up hope too easy, Public Relations brings to the table what other industries simply can’t!

Whether you are looking for a long-term arrangement or a short fling, PR is the perfect partner to any successful business strategy. It is particularly important for matchmaking brands with the right audiences and building relationships which last.

With that being said, this blog is not about the many benefits that come with PR. It’s about helping you understand if your business is ready to fall in love with it!

Budgets

Extravagant PR stunts are often associated with large multinational brands. This can often mislead people into believing that PR is only for organisations with huge marketing budgets. Well, this is simply not the case. In fact, here at Open Comms we pride ourselves on delivering astonishing results within budget.

Simply put, PR doesn’t have to be complicated or unnecessarily expensive. Particularly, for SME’s who need to ensure every penny goes a long way, PR can be as cost-effective as you need it to be. From distributing a humble press release to doing a modest product drop, there are countless PR tactics which will deliver a strong return on investment.

Advertising

If you are already spending large amounts on advertising, then PR should be an obvious next step. After all, earned publicity (editorial) is trusted more than when it’s paid for. In fact, according to a Nielsen study, PR is 90% more effective than advertising when it comes to influencing consumers. Especially in today’s world of social media, where customers are constantly exposed to adverts, PR offers a more authentic and genuine touch.

Crisis

No one predicted a government-imposed lockdown and curfew. Yet, it still happened. Much like the Coronavirus, a corporate crisis can take place at any given time. Just because it may not have occurred up until now, doesn’t necessarily mean it never will.

While I understand that the future is unpredictable, with the help of PR you can effectively plan for the worst. This means if something was to happen, you are equipped with an efficient crisis management protocol, which can reduce or eradicate any permanent damage to the business.

Digital

Public Relations may have primarily relied on more traditional methods (many, many years ago) but the industry has since evolved. Thanks to digitalisation and the blossoming of social media, PR now encompasses new and varied tactics.

Whether your business is yet to share its story with the world, make its social media debut or gain real value from the content posted on your website, PR can offer support in more ways than you can imagine. Ultimately, the question boils down to where you deem it would be most valuable for your business?

If you would like to have a chat with our team of PR pro’s about your business needs and requirements, why not give us a call on 01924 862477, we’d be happy to hear from you!

PR

REALISING THE FULL POTENTIAL OF BECOMING A THOUGHT LEADER

Posted on September 18, 2020 by

Delivering a successful PR strategy will help organisations to generate and maintain a positive perception among the public. However, a lot of moving parts are required for PR to make a meaningful and lasting impact.

Whether this includes social media posts, press coverage, new website content or email marketing campaigns, each communication needs to share a common purpose and include the same consistent messaging.

Regardless of the industry or size of the company, the most effective way to engage with any target audience is to be as authentic as possible. Be relatable and real so the public takes notice. To do this, leverage the experience and expertise of the senior executive team by transforming them into thought leaders.

Objective

The benefits of establishing thought leaders can be wide ranging. In essence, they will play a significant role in helping to create trust, form strong relationships with existing and new customers, whilst also gaining the confidence of employees and key stakeholders.

When it comes to showcasing the expert insight and industry knowledge from a team, those chosen as thought leaders must have something of value to say on topical issues that are affecting their specific sector. This should also be relevant to the wider marketplace.

Not only does this build credibility for an organisation as a whole, but it also provides further opportunities to influence the public by putting a spotlight on the people behind the brand. Pulling back the curtain will help the target audience to feel more attached and familiar with the business.

Content creation

Once a relevant topic has been identified, the next stage will be to determine the best way to communicate the thought leader’s opinion to be digested by the biggest number of people as possible.

This can be delivered through a number of different approaches, but it is all about creating engaging and interesting content that is relevant and resonates with the intended audience.

Blogs

Writing blogs is a useful and unrestrictive way of sharing a thought leader’s views in an accessible and frequent way. The versatility of blogs means that they can either be complex and analytical pieces or lighter reads that encourage discussions and dialogue among the readers.

Depending on the topic chosen, it may be that the content written could have an angle that would be of interest to an online trade publication or regional newspaper. The media often have blogs that will publish and share articles from third parties, including companies that have thoughts to share.

It is important that any content submitted to a trade or regional publication is exclusive. Once it has been uploaded and shared it can then be repurposed to feature on a company blog but it is always best practice to offer it to a publication first.

In order to ensure a blog will reach as wide an audience as possible, it must be shared across all social media channels. Not only will this help engage with a company’s followers, but it will also drive traffic back to the website and may even lead to new business enquiries.

Media commentary

Be an ally to the media. Journalists are constantly looking to strengthen their stories with expert and credible opinions, so thought leaders must be willing to be provide commentary. Even if the topic can be somewhat controversial.

Contributing to media publications not only gives thought leaders the platform to demonstrate their expertise and provide insightful advice, but it also opens up the opportunity to be profiled in the press.

Once a thought leader is an established media commentator, they will be seen within the industry as a useful resource of information and, in turn, increase the awareness of themselves and the company they work for.

Social media

Although social media has already been mentioned regarding blogs, there are so many advantages to using these platforms.

Whether it is Twitter, Facebook or LinkedIn, thought leaders must utilise all channels to showcase their expertise and experience to the biggest audience possible.

By connecting with high profile people within the industry, members of the media, company profiles or other influential businesspeople, thought leaders will start to build a strong social following.

As followers increase, engaging content must be shared frequently. This can take the form of posting topical commentary, sharing articles of interest related to a specific sector or directly addressing other people to ignite debates and dialogues.

Social networking is a major catalyst in transforming a business executive into a thought leader.

If you need help in developing your brand and want to become a thought leader within your field, then our team of experts will be more than happy to help! You can give us a call on 01924 862477 or contact us here.

HOW BRANDS CAN DETERMINE AN INFLUENCER’S VALUE?

Posted on September 10, 2020 by

Influencers

For an increasing number of businesses influencers are becoming a tactic of choice. The question however, is how do you determine which are going to drive the most value for your brand?

The world of influencer marketing certainly has its appeal, but it also has its own set of risks. A major one being influencer fraud. This is where fraudulent influencers fake their followers and engagement in order to justify their overpriced fees. For many brands, this is a huge cause for concern. In fact, reports have even labelled influencer fraud as a billion-pound problem.

By recognising what’s at stake, it becomes even more apparent why brands must pick the right influencer for their campaigns. Although I must confess, this is not an easy task. Searching for the ‘perfect’ influencer requires time, effort and a LOT of research. Most importantly, you need to know what to look for!

Fortunately, after delivering many successful influencer campaigns for a variety of clients, we have honed, polished and perfected our skills in this department. So, it’s only right we share some of our insight!

influencers

High quality content does not mean high quality results

Let’s say that you have come across an amazing Instagram account. Instantly, you think that the influencer it belongs to is ideal for your brand. They may well be, however, do not be fooled by high quality content – it proves nothing.

Much like real world scammers, fraud influencers can be very deceiving. Particularly with the content they create and share online. They often present themselves in a way which attracts your attention, but the reality is that they will deliver no real results.

While it is tricky to distinguish an authentic influencer from one who has artificially inflated their social media presence, there are several red flags that you should keep an eye out for:

  1. Unusual follower-to-engagement ratio
  2. AI ‘bots’ commenting and liking their posts
  3. Sudden growth in followers
  4. If they have a blog, check its analytics
  5. Historical brand collaborations

Ultimately, the goal is to avoid partnering up with a fraudulent influencer at all costs. Not only will they be a massive waste of money, but they can also be extremely damaging to your brands reputation. Luckily, by taking the above checklist into consideration, you will be able to detect the fakes!

Going back to what I said at the start, influencer marketing is neither a quick nor simple job. It’s not a piece of activity that can be completed effectively without the required skills, experience and attention to detail. It is exactly for this reason why many of our clients trust us to carry out influencer campaigns on their behalf.

If you are thinking of incorporating influencer collaborations into your brands marketing strategy, then our team of experts will be more than happy to help! You can give us a call on 01924 862477 or contact us here.

 

THE RETURN TO THE OFFICE: AN OPEN COMMS SAGA

Posted on September 3, 2020 by

As the first week of September gets underway, it marks the return to the office for the Open Comms team. Situated in the heart of Wakefield city centre, our head office is surrounded by numerous businesses that are, like us, taking the first steps into an environment they have missed for the best part of five months.

After working from home for so long, I can honestly say that the hustle and bustle of the morning commute is very welcome. This change in routine has been needed and interacting with my colleagues in person has never been so valued. Yes, we have put strict Covid guidelines in place, but we are certainly back to business for the most part.

With that said, the Open Comms team did implement and execute a successful working from home strategy. Despite this year’s widespread disruption, our work remained uncompromised and our client list grew.

Although transitioning into remote working did have challenges, we were able to adapt and evolved our business processes. We realise that we have been fortunate. And although virtual client meetings may be here to stay for the foreseeable future, I can honestly say that returning to the office has given me a sense of normality I have longed for.

Despite only just returning, the benefits of working at Open Comms HQ are already obvious.

Routine

When I look back at my own lockdown experience, the one aspect that I felt I significantly lacked and missed was a routine. Whilst I initially intended on maintaining some sort of constructive regime, this was quickly abandoned.

The allure of extra sleep and the ease of staying in become all too hard to fight. This was in addition to the separation between my home and life becoming somewhat blurred.

I quickly realised that I was someone who didn’t just like a structured day, but also thrived off it. So, it comes as no surprise that I can already recognise improvements in my daily routine, especially when I sit at my desk to begin the day.

Don’t get me wrong, during the lockdown period I evolved my skillset, adopted more efficient working practices and became a more well-rounded PR professional. But, as I transfer these traits into a constructive and purposeful office space, they are amplified and enhanced.

This is because I arrive at the office to work and leave the office to go home. The distinction is clear. As a result, I personally feel that my productivity has already improved, and my focus is much sharper.

The true value of the evening commute has also been fully realised. This time, which I obviously didn’t have in lockdown, is now one of the most important parts of my day. It gives me the chance to reflect on the day just gone, plan for tomorrow and ultimately switch off before arriving home.

Creative space

One of the most enjoyable aspects of working in PR is the opportunity to have a creative outlet. Whether this applies to securing coverage in the media, increasing brand awareness, promoting a new product or growing a company’s profile, we need to create engaging content for our clients.

I must admit that there were times I often stared at the four walls of my bedroom office, which I say loosely, in search of some creative inspiration. But my home décor isn’t the most ideal surroundings for when I needed to create some striking social media posts or compelling copy for marketing material.

I firmly believe that your environment has a significant impact on your productivity. This is unquestionably the case when I work in the Open Comms office.

With spacious and comfortable workstations, ability to work from multiple rooms and access to critical resources, I tend to deliver improved results, perform more efficiently, and increase my levels of productivity.

Collaboration and communication

As an expert communicator, it may be obvious that communication plays a pivotal role within my daily duties. However, this aspect of my profession was arguably the most impacted by the pandemic.

Not only was it apparent that robust communications played a crucial role in the lockdown period, it also became clear that this was also the most challenging to achieve.

Shifting to remote working put daily correspondence at risk. The Open Comms team had to adapt new technology to not only maintain communications with our clients, but also each other as well.

Whether it was transferring team-wide meetings to video conferences, scheduling private Teams chats to discuss key projects or just wanting to have a catch up over the phone, communicating with one another was not as simple as it may sound!

The benefits of discussing ongoing PR Campaigns and client projects in person not only quickens the entire process, but it also helps establish a much more cohesive working environment. We at Open Comms pride ourselves on being strong collaborators and this is much more effective when we can communicate clearly and much more frequently with on another.

Now we have returned, there is a sense of enthusiasm and buzz among the team that reassures me we will pick up like we never left!

If you would like to know more about Open Comms and the services we offer, why not give us a call on 01924 862477 or contact us here.

FINDING THE RIGHT FIT: WHAT TO LOOK FOR WHEN CHOOSING AN AGENCY

Posted on August 27, 2020 by

Agency

When deciding on a PR agency, you may find yourself spoilt for choice. However, the reality is that not every agency will be a good fit. More importantly, ending up with the wrong one can often have detrimental impacts on your business.

With such high stakes, it’s vital that companies make the right decision when it comes to outsourcing their PR requirements. While it may seem like a daunting process, here are three steps you can take to ensure that you are teaming up with an agency that is best suited to you and your business.

Performance

Performance - agency

More often than not, PR agencies provide similar services; it’s their performance that sets them apart. Therefore, the first simple step to take is to ask to review previous work and case studies. This will help you to fully understand the agency’s true capabilities and whether they have the capacity to fulfill your requirements.

Take into consideration the following:

  • Have they worked with a similar brand before?
  • Have they taken on projects of a similar size and scale to yours?
  • Do they highlight any return on investment?
  • How do they measure success?
  • What brands have they worked with?
  • Do they have retained clients?
  • How long have they been in business?
  • Have they been recommended?

People

The importance of teamwork in PR

An agency may look perfect on paper, but it’s the people that make all the difference. Let’s say that you were hiring internally. What would be your main concerns? Ultimately, for many businesses it boils down to having employees that are qualified and can be trusted to deliver results. This very approach should be kept when outsourcing.

Early in the process of choosing a preferred PR partner, you must identify how transparent the agency and its people are. This can be done through asking the right questions, such as:

  • How do you report your results?
  • How do you deal with a project / campaign that is not going to plan?
  • How do you communicate with clients?
  • How often do you communicate with clients?
  • What happens if our objectives are not met?
  • What return on investment can you promise?

Purpose

Most agencies are built on a set of values. It’s important to recognise these, as they reveal purpose, and this is fundamental to differentiating one company from another.

Before investing in an agency, you must first understand why they exist? What are their goals and objectives as an organisation? Ultimately, being purpose-driven is a reflection of the company’s ambitions and clear desire for success. The more driven and ambitious an agency is, the more committed they are to delivering results for you!

Finding the right PR agency is not always easy, but is certainly worth all the effort when you get it right. If you’d like to discuss ways that the team at Open Comms can help in managing your brands PR strategy, contact us on info@opencomms.co.uk or call 01924 862477.

A BLOG ABOUT BLOGGING: DELIVERING VALUE-LED CONTENT

Posted on August 21, 2020 by

When asked if blogging is essential to a PR campaign, the simple answer is yes. But that is only relevant when a brand truly appreciates the full potential of owned content.

By nature, the blog is a versatile tool. A brand or business can leverage owned content and its limitless possibilities, not least addressing so many topics. For a company to experience the benefits that this content can deliver, a strategic and purposeful approach must be taken.

And so, that is why we have shared a blog about blogging!

Identity

First and foremost, blogs are arguably the most read and updated asset on a website. They can and should encapsulate everything about a brand or business. This should cover who they are, what they do and how they get it done.

This content will act as a shop window on the high street. When visitors read these posts, they should be enticed and interested. The idea is that they want to know and see more.

Whether this is about employee wellbeing, new product or service launches, case studies or thought leadership pieces, the humble blog can be leveraged to communicate a specific or topical issue. This is a really useful tool when trying to build more robust communications with existing customers, whilst also trying to approach new business prospects.

In reality, the chosen subjects can be used in anyway the author wishes. As expert communicators, we believe that this opportunity and versatility provides brands and businesses with the opportunity to establish and enhance their identity.

Purpose

Unfortunately, creating content can be overlooked and undervalued by businesses. This is mainly because so much content is being pushed out, but perhaps for the wrong reasons.

Blogs in particular are often used as mundane devices. They become a box ticking exercise, instead of serving a meaningful purpose.

Owned content should form part of a wider communications strategy. Each one should have a clear, defined objective that is geared towards supporting a wider business goal. They need to deliver value.

For instance, an effective way to communicate critical information to vertical markets can be done through a blog post. To do this, the post must focus on something relevant and topical to those particular industries.

Any potential reader should be given a reason to click the link, and then be informed or engaged whilst digesting the content.

Whether a company is looking to attract new talent and expand its workforce or launch new products and services, implementing value-led content through a blog can support with this.

This same approach also applies when creating thought leadership articles. To be positioned as leading experts, brands and businesses must demonstrate their own capability and credibility within their field. This is when a blog entry can help showcase an individual’s specialisms by offering commentary on a topical issue or providing expert advice and insight.

Audience

Yes, creating blogs does provide further avenues for businesses and brands to promote themselves. However, this will only be beneficial if blogs are read by new and larger audiences.

The more people reading a blog, the more traffic a website generates. This then results in a potentially higher conversion rate of new businesses. To get the most out of the blogs, businesses and brands must leverage their social media channels.

Once a blog has been uploaded to a website, put the content to work! Create an ongoing schedule of social activity that sees a blog shared incrementally on LinkedIn and Twitter.

With an aim of generating as much engagement as possible, we would advise each post has an alluring statement along with a visual and corresponding link directing back to the website.

As the frequency of blogs rises, so too will the number of social posts. As the followers of a business become accustomed to receiving blog updates through social media, a brand can expect its audience to increase.

Once a brand creates a community, they have an active and engaged audience to communicate with. This is a really valuable asset for businesses of all sizes.

Summary

In time, if content of value is continually delivered through blogs, it can become a very meaningful resource. This is exactly what the purpose of a blog should be. It informs, educates and advises, whilst helping attract and engage with wider audiences.

If you’d like to discuss ways that the team at Open Comms can help in managing your brands PR strategy, contact us on info@opencomms.co.uk or call 01924 862477.

HOW VALUES RESONATE WITH CLIENTS

Posted on August 13, 2020 by

Values reveal purpose, define culture and support vision. Most importantly, they influence performance. Without them, a business is nothing more than an empty shell touting products or services.

When interviewing potential candidates for a job, an employer’s decision often boils down to who would be the ‘best fit’. This isn’t just based on whether a person has the right skill set, it also considers whether they reflect the organisations values.

Similarly, in the world of Public Relations, the way that clients make their choice is no different.

That being said, it shouldn’t come as a surprise why Open Comms is the chosen PR agency for some of the largest brands in the country and has been for years. Alongside an impressive track record of success, what truly makes us a great company to work with are our core values.

Openness and honesty

Suffice it to say, being open is extremely important to us. Not only is it in our name, but it’s in our company DNA too. We don’t do ‘air kissing’ and we surely don’t shy away from voicing our opinion.

We do however use our expertise to make informed decisions when it comes to clients and campaigns. If we have doubts about budgets or briefs, we are completely honest with our feedback.

At the same time, if a project is not going as planned, we aren’t afraid of revisiting the drawing board and tweaking our approach to ensure we deliver the return on investment our clients expect.

Ultimately, it’s this level of transparency that positions us as an agency that can be relied on as a trusted partner to deliver results. It is also why more than 90 per cent of our business comes from client referral.

A will to win

At Open, we exhibit a complete determination to achieving success in all aspects of our business. Particularly, when it comes to the brands we represent. Going back to our clients with no results is simply not an option. Which is why, every member of our team works to win.

However, it would be an understatement to say that we just ‘work’ for our clients. No. We’re committed to them and their goals. So much so, that our founders decided from the outset that they wouldn’t work for competing businesses. Why? Well, purely to make sure that as an agency we could dedicate our focus on meeting with the objectives of one client without any conflict of interest.

Just another one of the reasons why we choose to specialise in clients, rather than sectors. You could say our work ethic is unmatched.

Leading by example

Emma and Lindsey (our founders) have always made it a priority to integrate our company values into everything that we do. For us, they are so much more than just ‘words on a page’. In fact, they are a bedrock on which our everyday decisions are made.

Having worked at Open for well over a year now, I have witnessed first-hand how this approach is fundamental to building successful client relationships. Not only are values a great indication of how a company operates, but they play a significant role in determining workplace culture – a major point to consider when outsourcing.

An organisations culture is key to establishing behaviour among employees, which is what ultimately impacts performance. Being focused on honouring our core values, means that we are also committed to consistently performing for our clients. After all, their wins are our wins too.

If you’d like to discuss ways that the team at Open Comms can help in managing your brands PR strategy, contact us on info@opencomms.co.uk or call 01924 862477.